Information for patients
We provide specialist care and multidisciplinary treatment at a high level to referred patients.
There is a basement parking with a payment machine in the building on the other side of Elgeseter street below the Rema 1000 store with a drive down from the upper side.
In addition, there is an NTNU parking lot outside where you can use the Smartpark app via Trondheim parking, select “NTNU visitor” with an hourly rate of NOK 25.
There are also parking facilities in Teknobyen, see link to parking map.
Getting to and from TKmidt is easy by bus. The nearest bus stop is Hesthagen. Use the aTB app to find the best itinerary.
It is also well adapted for cycling and walking to TKmidt. There is bicycle parking at both entrances to the Environmental Building.
Certain patient groups have rights under the Dental Health Act.
Patients in whom a link between reduced oral health and treatments/diseases/conditions can be reimbursed for all or part of treatment under certain rules.
Certain patient groups have rights under the Dental Health Act.
- Contact the person who treated you directly. If you find a solution that you are happy with, the case will be closed.
- If the dialogue with the therapist is not satisfactory, you can contact the clinic manager, in TOO department head.
- Complaints to the CEO should preferably be in writing. The inquiry will be archived in TKMIDT's electronic case management system. If you are also not satisfied with the handling of the complaint by the CEO, you can complain further to the county physician/state administrator in Trøndelag.
- Complaints to the State Administrator must be in writing. The complaint must be signed by you or someone representing you. The complaint must contain the facts about which you complain and information that you believe is relevant to the processing of the complaint.
- You also have the opportunity to complain to the local dental association's complaints committee, the Norwegian Patient Injury Compensation Board or to the county physician/state administrator.
You can also get help from the Patient and User Ombudsman in Trøndelag. Complaints about treatment by private dentists are not dealt with by TKmidt. Such a complaint should initially be directed to the dentist/dentist where the treatment has been carried out.
Patients with entitlements in the public dental service are reimbursed expenses according to guidelines adopted by the county government.
Patients with rights in the social security system also have the opportunity to apply for reimbursement of travel expenses from Patientreiser through Helsenorge.no
The Patient and User Rights Act contains legal rules on the rights patients and users have vis-à-vis the health and care service.
The Patient and User Rights Act applies to everyone in the kingdom. Patients and users are entitled by law to immediate and necessary health care from the municipality.
The law regulates the public dental service, the responsibilities of the county council, the scope of the public dental services (groups of dental services), as well as the purpose of dental services.
The Act further regulates the relationship between public and private dental care, the right to dental health care and the right to appeal.
The Regulation provides detailed rules on the documentation obligation of dental health professionals, including on the content of patient records, keeping, rectification, deletion, retention, transfer, access to and destruction of medical records.
Furthermore, there are rules for the responsibility of the dental health service in relation to the creation and organisation of a medical record system, and rules on the right to access records.
The rights to benefits from national insurance are regulated in the Act on National Insurance, which also includes dental treatment.
Proper handling of complaints should also help prevent later complaints. Complaints may be made regarding non-fulfillment of rights, about the processing performed or about the behavior of the processor.
TKmidt has its own procedures for handling complaints relating to offers and treatment for the clinical offer. Our complaints handling procedures are intended to ensure that the legal certainty of patients and staff is safeguarded.
Where should the complaint be directed?
The complaint can also be addressed to the CEO.
As a rule, a complaint should be addressed to the head of the department where the treatment is carried out.
Appeal a decision in an appeal case.
Appeals in a grievance case are taken in the first round up with the CEO.